Privacy

What this app does

LYA Concierge is the concierge app your hotel provides. You scan the QR code at reception, or type the printed code, and the app shows that hotel's services along with the city guide.

There is no account. You create no username, enter no password, and nothing links you to a stay at any other property.

What we collect

• Your first name, last name and room, as you enter them on arrival, plus the names of anyone travelling with you if you choose to add them.
• Your service requests — when you tap “RÉSERVER”, the hotel receives the request, your name and your room.
• An installation identifier, a random string generated on your phone. It lets you correct your details without creating a second stay. It is derived from no hardware identifier, follows you into no other app, and is gone when you uninstall.

What we do not collect

• No analytics, no advertising, no tracking. The app contains no analytics tool and no ad network.
• No location.
• No photographs. The camera reads the reception QR code and nothing else: no image is stored or transmitted. You may decline camera access and type the code instead.
• No contacts, no address book, no advertising identifier.

Why

Only so the hotel can look after you: to know who is in which room, and to receive your requests. It is used for nothing else, is never sold or rented, and reaches no advertiser.

Who can see it

Staff at your hotel only. Every property is isolated in the database: one hotel cannot read another's stays.

Two technical providers host this data on our behalf: Supabase (database, Europe — Paris region) and Cloudflare R2 (images). Neither makes any use of it for their own purposes.

How long

90 days. After that, your stay and the requests attached to it are deleted automatically, nightly, by a scheduled task in the database. This is not an intention — it is the mechanism.

Your rights

You can request access to your information, its correction, or its immediate deletion, by writing to contact@lyaconcierge.com. Please give the hotel, the room and the dates of your stay: those are the only details that can locate the record, since we hold neither your email address nor your phone number.

You can also erase everything yourself by uninstalling the app, which removes what is kept on the phone. Requests already sent to the hotel remain visible to it until the 90 days expire.

Children

The app is for hotel guests and is not directed at children under 13.

Changes

Any change to this document will be published on this page, with its date. We do not retroactively reduce the protection of data already collected.

Contact

LYA — contact@lyaconcierge.com